Order Fulfillment Services in Columbia & Mid-Missouri

Your e-commerce website is only as good as its ability to give your customers what they want when they want it. Accurate, real-time processing and fulfilling orders is paramount to getting your products where they’re supposed to be. Direct Impaqt is well equipped with the latest order processing technology. We’re a big company, but not so big that we forget about our customers or let them fall through the cracks.

When you choose Direct Impaqt, you get the size and scale of a top-of-the-line order fulfillment company with quality customer service and one-on-one focus you’d expect from a mom and pop print shop. We’ll handle your customer service requests with care and timeliness. Contact us today to learn more.

Packages assembled, labeled and ready to ship.

Order Fulfillment Services We Offer:

  • Comprehensive e-commerce website support including web design and maintenance
  • Call center customer support
  • Shipping method definition and management
  • Order approval options available to help ensure less shrink for your business
  • Secure, PC-DSS compliant credit card transaction services
  • Online order tracking
  • In-house printing services to handle all of your inventoried literature printing needs.

Online Ordering is Available 24/7

You can place orders from anywhere with our 24/7 online ordering capabilities, and of course keep your customers informed with a number of order confirmation email options!

Forklift driver moving inventory

Inventory Tracking & Reporting Services

To make sure your order fulfillment is accurate and timely, you must have a handle on what you have on hand and in-stock. Direct Impaqt is proud to provide inventory tracking and reporting services to keep you on track.

With us you can:

  • Track inventory with a variety of report options.
  • Receive electronic notifications of inventory levels.
  • Reorder items based on usage patterns and inventory planning.
  • Manage marketing and promotional materials online.
  • We even offer customized reports if you don’t find what you need. Just ask.

Mail processing area

Electronic Literature Fulfillment

Get the word out about your goods with our electronic literature offerings. We provide electronic literature fulfillment services that let you:

  • Maintain an easily accessible digital asset library.
  • Receive information on when electronic items are viewed, downloaded or displayed.
  • Let your clients decide which type of promotional or informational materials best suits them, whether they want physical kits or electronic files.

Quality Control Testing

What’s the point of selling products if your customers will just send them back? Our quality control (QC) testing gives you the peace of mind in knowing that you are only distributing top-of-the-line, quality products to your valued customers. Consider our quality control testing services below to enhance your order fulfillment process:

  • Manufactured goods testing – random or complete shipment testing
  • Quality control testing of the functionality of an item
  • Security camera surveillance and viewing
  • Data archiving
  • Customized reporting available on testing results

Centralized Distribution Facility

We have a centralized distribution facility to help save you money on your order fulfillment. Our central Missouri distribution center’s location means that we can ship to anywhere in the country, and your items will get to you quickly. Direct Impaqt’s order fulfillment and distribution helps meet your changing needs with flexible and scalable workflow and inventory management systems.

Need something else to fulfill orders?

If you’ve got any special requests or don’t see a service you’d like on this page, we’d be happy to talk to you about your needs. Call us at (573) 642-8988 or contact us online to discuss your order fulfillment or quality assurance project.